Welcome to the support center of VolFix

Additional tool for risk management.
Manually Locking out for a day would be a great tool to have for day traders. Basically that would help us to lock out for the day and until the next session stay locked out for trading.

Market replay alarms seperation from real time alarms
As I have said above, having separate alarms on the market replay would have been great. Whenever I backtest, my real-time alarms get triggered, and I have to reset them again, which is inconvenient.

Установка на Linux
Здравствуйте! Подскажите как установить Volfix на Linux Ubuntu, не могу найти инструкцию?

OI net position(buy - sell) для крипторынков
Здравствуйте. Думаю стоит добавить net position по открытому интересу: все лонги минус все шорты по открытому интересу = OI net position. Видел что уже отклоняли данную идею для традиционных рынков, т.к. биржи не транслируют открытый интерес в реальном времени. Однако криптобиржи(Binance,Bybit) транслируют даже для 20ти секундного ТФ, так что полагаю для крипты реализация данной идеи возможна.

Cant use trial version
Hello Support
I have a problem with my software, it wont let me Login.
I signed up for the free trial version of 14 days. I became a E-mail with my Login Credidentials.
I downloaded the software on Windows, opened the file and put all the Login details I became from the Email.
So now the problem is that it wont let me Login.
When I enter all my Login details and press Login, it come up an error that says its "Cant use trial version"
So Im coming here after 1h of trying to login into my account.
I hope somebody has a solution for this problem. Thank you

separat email adress for payment and alarms
Dear Volfix-Team,
I would appreciate if you implement the function to separate email for different themes.
I will save an different email address for organizational email like payments, new forum replies and
I will choose another email address for alarms.
BR,
Andreas

Questions multiples
Good morning,
What is the name of the Volfix CME data server? (cqg, rithmic, other?).
Is it possible to use the Volfix stream on 2 programs at the same time, for example Volfix and Bookmap (with Rithmic), to name just these two. You will understand, the goal is to reduce connection costs.
A Volfix option without the corresponding associated flow could undoubtedly interest some traders with this approach; similarly a Volfix CME currencies proposal without the shares and the rest would be useful.
A version accessing your server database with password, telephone number, I wonder...?
On the other hand, personally, I would happily pay for an "add-on, third party" application with monthly subscription, developed by Volfix developers with my ideas or others... is it feasible. ?. Any idea of the price per day or per line?...
This will certainly seem contradictory to you..., however, I still remain a "fan" of Volfix for several years.
Thank you for your reply.
Cordial greetings.

Tick Chart. Пропадает более 70% всех Hodden Tick при обновлении (нажатии кнопки Apply)
Проблема точно есть на тикерах QQQ и SPY, есть ли на других - не проверял.
При обновлении (нажатии кнопки Apply) пропадает более 70% всех накопленных за работающее время платформы Hodden Tick. Поже хиддентики у вас с разных источниках и не со всех ведётся хистори.
Бог с ним с хистори.. буфер на компе держать можно и не обнулять его при нажатии кнопки Apply???
Ниже мувик-скриншот проблемы
HT.mp4
Сервис поддержки клиентов работает на платформе UserEcho